This privacy notice sets out how My Super Home ("My Super Home", "we", "us", "our") processes personal data we collect from or about you, or which you provide to us. Please read it carefully to understand why your data is collected and what we do with it.

Our website and services may contain links to independent websites that are not provided by us. These sites are not under our control, and we are not responsible for, and have not checked or approved, their content or their privacy policies.

We may change this privacy notice from time to time by amending this page. The version published here is the version that applies. We will show the date of the latest version below.

Last updated: June 2026

1. Who We Are

For the purposes of the UK GDPR and the Data Protection Act 2018, the data controller is My Super Home, a company registered in England and Wales under company number [Companies House number], whose registered office is at Michigan Tower, Salford Quays, Salford [Postcode]. You can contact us by email at info@mysuperhome.com.

2. What Information We Collect

The personal information we collect will typically include:

• Your full name and contact details, including telephone number, email and postal address;
• Identity information where we are required by law to collect it, for example to comply with the Money Laundering Regulations 2017 and the Immigration Act (Right to Rent);
• Information about your close connections where we are required to check for conflicts of interest under our regulatory obligations;
• Your banking details where required — for example, where you are letting a property, or where you are renting, to set up an approved tenancy deposit account and arrange rental payments;
• Information about any access requirements you have, so we can find suitable properties for you. This may include special category data, such as details of a disability or other health information;
• Details of your areas of interest, where we wish to send you information about similar products and services;
• Usage information about your visits to our website and how you use our site — please see our Cookie Policy for details. This may include the pages and properties you view, search terms, page response times, length of visits, and how you navigate the site;
• Technical information, such as the device you use, the IP address used to connect to the internet, browser type and version, time zone setting, and operating system;
• A record of your communications with us, including emails and telephone correspondence when you contact us about a product or service.

Where we need to collect personal data by law (for example, to meet our obligations to prevent fraud and money laundering) or under a contract we have with you, and you do not provide it when requested, we may be unable to perform the contract. We will tell you if this is the case at the time.

3. Our Legal Basis for Processing

The legal grounds on which we process your personal data are:

• Contract — where processing is necessary to perform a contract with you, or to take steps at your request before entering into one;
• Consent — where you have given us explicit consent for a specific purpose, such as (1) to send you electronic marketing, or (2) to process special category data. You do not need to give marketing consent in order to receive our services;
• Legitimate interests — where processing is necessary for our legitimate interests and these are not overridden by your rights and freedoms. Our legitimate interests include improving and promoting our services, understanding our customers, and administering the technical aspects of our website and services;
• Legal obligation — where we must process your data to comply with the law;
• Vital interests — in rare cases, to protect your interests or those of another person.

4. How We Use Your Information

We hold and use your personal information to:

• Fulfil our obligations when providing you with our property services;
• Share your information with others where necessary to provide those services, or where acting as agent on your behalf;
• Comply with our statutory and regulatory obligations, including verifying your identity, preventing fraud and money laundering, and assessing creditworthiness;
• Communicate with you in the course of providing our services, including responding to your enquiries and requests;
• Analyse data for statistical purposes to help us manage our business and plan for the future;
• Provide you, or enable third parties to provide you, with information about goods or services that may interest you, where you have given permission or, if you are an existing customer, where we contact you about our own similar goods and services. You can unsubscribe from marketing at any time;
• Improve our services and notify you about changes to them;
• Ensure content from our site is presented effectively for you and your device.

5. Who We Share Your Information With

We share your personal data, where necessary to provide our services, with categories of organisation acting on our behalf or as part of your transaction, including:

• Payment providers and banks;
• Tenant referencing and credit reference agencies;
• Cloud hosting, IT support and property management software providers;
• Government-approved tenancy deposit schemes;
• Utility companies, for move-in and move-out notifications;
• Our email and marketing service providers;
• Our authorised contractors, for property maintenance;
• Solicitors and conveyancers acting for you or for the other party to your transaction.

We may also disclose your personal data to third parties:

• If we buy or sell any business or assets, to the prospective buyer or seller;
• If our business or substantially all of its assets are acquired, in which case customer data will be one of the transferred assets;
• Where we are under a legal or regulatory duty to disclose or share it, or to protect the rights, property or safety of our business, our customers or others — including exchanging information for fraud prevention and credit risk reduction.

We will not share your information with third parties for their own marketing purposes without your prior consent.

6. International Transfers

Your data is held on secure servers, and we take all reasonable technical and organisational measures to protect it. Where we transfer personal data outside the UK, we ensure an appropriate safeguard is in place — such as a UK adequacy regulation, or the ICO's International Data Transfer Agreement (IDTA) or UK Addendum — so that your data receives an equivalent level of protection.

7. How Long We Keep Your Data

We retain your personal data for different periods depending on the service you use, and in some cases for longer than we strictly need to provide that service — for example, where we are under a regulatory or statutory duty to keep it, or need to retain it in case of a legal claim or complaint.

8. Security

We put in place appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse. Where possible, identifiable information is encrypted or minimised. If we give you a username and password to access parts of our systems, you are responsible for keeping these confidential and must not share them.

9. Your Rights

Under data protection law, you have the right to:

• Access the personal data we hold about you (a "data subject access request");
• Rectify data that is inaccurate or out of date;
• Erase your data where there is no good reason for us to continue processing it;
• Restrict our processing in certain circumstances;
• Object to processing based on our legitimate interests, or to direct marketing at any time;
• Data portability — to receive certain data, or have it transferred to another organisation, where processing is by automated means and based on consent or contract;
• Withdraw consent at any time, where we rely on it. This does not affect the lawfulness of processing carried out before you withdrew.

These requests are free of charge. We will respond within one month of receiving your request, although in some cases we may not be able to comply fully for specific legal reasons, which we will explain at the time. Please note that asking us to restrict or stop processing your data may affect our ability to provide our services. To exercise any of these rights, email info@mysuperhome.com.

10. How to Complain

If you wish to raise a complaint about how we have handled your personal data, please contact us so we can investigate, by writing to My Super Home, Michigan Tower, Salford Quays, Salford [Postcode], or by email to info@mysuperhome.com. We will acknowledge your complaint within 30 days.

If you are not satisfied with our response, or believe we are processing your personal data unlawfully, you can complain to the UK data protection regulator, the Information Commissioner's Office (ICO):

• Website: ico.org.uk/make-a-complaint
• Helpline: 0303 123 1113
• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

11. Cookies

We use cookies and similar technologies on our website, including Google Analytics to understand how our site is used. Full details of the cookies we use, and how to manage your preferences, are set out in our Cookie Policy. Most browsers also let you refuse or delete cookies through their settings, although blocking all cookies may affect how parts of our website work.

12. Contact Us

If you have any questions about this privacy notice or how we use your data, please contact us:

My Super Home
Michigan Tower
Salford Quays
Salford, [Postcode]

Phone: 07729 855148
Email: info@mysuperhome.com
Website: mysuperhome.com