Cookie Policy
Last updated: June 2026
1. Who We Are
This Cookie Policy explains how My Super Home ("we", "us", or "our"), a property and lettings agency based in Salford Quays, Greater Manchester, uses cookies and similar technologies when you visit our website at mysuperhome.com (the "Website").
For the purposes of UK data protection law, My Super Home is the data controller responsible for the personal data collected through cookies on this Website.
If you have any questions about how we use cookies, please contact us at info@mysuperhome.com.
2. What Are Cookies?
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work efficiently, to remember your preferences, and to give website owners information about how their site is used. Similar technologies — such as pixels, tags, and local storage — work in much the same way, and references to "cookies" in this policy include these technologies.
Cookies can be "session" cookies, which are deleted when you close your browser, or "persistent" cookies, which remain on your device for a set period or until you delete them. They may be set by us ("first-party" cookies) or by a third party whose service appears on our pages ("third-party" cookies).
3. How We Use Cookies
We use cookies to:
- Ensure our Website functions correctly and securely, including our property search tools;
- Remember your preferences and settings while you browse properties;
- Understand how visitors use our Website so we can improve it;
- Where you have agreed, show you content and advertising relevant to our property services; and
- Measure the performance of our pages and marketing.
4. Types of Cookies We Use
4.1 Strictly Necessary Cookies
These cookies are essential for the Website to work and cannot be switched off. They are usually set in response to actions you take, such as using the property search, completing a contact form, or setting your cookie preferences. They do not require your consent.
| Cookie Name | Purpose | Duration |
|---|---|---|
| cookie_consent | Stores your cookie consent preferences | 12 months |
| PHPSESSID | Maintains your session while browsing the Website | Session |
4.2 Performance & Analytics Cookies
These cookies help us understand how visitors use our Website so we can improve it. We use them only to measure and improve our service, and the information is not used in a way that significantly affects you. You can opt out of these cookies at any time using the Cookie Settings link in our footer.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users and tracks pageviews | 2 years |
| _ga_* | Google Analytics | Maintains session state for analytics | 2 years |
| _gid | Google Analytics | Distinguishes users within a 24-hour period | 24 hours |
| _gat | Google Analytics | Limits the rate of requests to Google Analytics | 1 minute |
4.3 Functional Cookies
These cookies let the Website remember choices you make and provide enhanced, more personalised features — such as remembering your property search preferences or recently viewed listings.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| search_prefs | My Super Home | Remembers your property search preferences (buy/rent, location) | 30 days |
| lang | My Super Home | Remembers your language preference | Session |
4.4 Marketing & Targeting Cookies
These cookies are used to show you advertising that is more relevant to your interests, both on our Website and on other websites, and to measure how well our campaigns perform. We set these cookies only where you have given your consent, and they may be set by us or by our advertising partners.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp | Meta (Facebook) | Used by Meta to deliver and measure advertising | 3 months |
| fr | Meta (Facebook) | Enables Meta ad delivery and measurement | 3 months |
| IDE | Google (DoubleClick) | Used for ad targeting and retargeting | 13 months |
5. Third-Party Cookies
Some cookies on our Website are set by third-party services that appear on our pages, including Google Maps (used in our property search). We do not control these cookies, so we recommend you read the relevant third-party privacy and cookie policies:
- Google Analytics & Google Maps — Google Privacy Policy
- Meta (Facebook) — Meta Privacy Policy
- Google Ads / DoubleClick — Google Advertising Policy
6. Your Cookie Choices
When you first visit our Website, a cookie banner asks whether you consent to non-essential cookies. You can accept all cookies, reject optional cookies, or manage your choices individually. Non-essential cookies that require consent are not set unless and until you accept them. You can change your choices at any time using the Cookie Settings link in the footer.
You can also control cookies through your browser settings. Most browsers let you:
- See which cookies are stored and delete them individually;
- Block third-party cookies;
- Block cookies from specific websites;
- Block all cookies; or
- Delete all cookies when you close your browser.
Please note that blocking or deleting cookies may stop some features — such as the property search — from working as intended. For browser-specific guidance, see:
7. Legal Basis for Using Cookies
We use cookies in accordance with the UK GDPR and the Privacy and Electronic Communications Regulations 2003 (PECR), as amended by the Data (Use and Access) Act 2025, key provisions of which came into force on 5 February 2026. Our lawful bases are as follows:
- Strictly necessary cookies are placed on the basis of our legitimate interests in operating a secure, functional Website. They do not require your consent.
- Performance, analytics, and functional cookies. Following the 2026 changes to PECR, certain low-risk cookies — such as those used only for statistical purposes (where they do not significantly affect you) and those used to improve how our Website looks and works — may be placed without prior consent, provided we tell you about them and give you an easy way to opt out. We provide that information here and that control through the Cookie Settings link.
- Marketing and targeting cookies, and any cookies that share your data with third parties for advertising, continue to require your consent. We will not set these until you accept them.
Where we rely on your consent, you can withdraw it at any time through the Cookie Settings link or your browser settings. Withdrawing consent does not affect anything we lawfully did before you withdrew it.
8. Your Rights and How to Complain
Where cookies collect personal data, you have rights under the UK GDPR — including the right to access, correct, or erase your data, and to object to certain processing. To exercise any of these rights, contact us at info@mysuperhome.com. We aim to acknowledge data protection enquiries promptly and to respond within one month.
If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, before or after contacting us:
- Website: ico.org.uk/make-a-complaint
- Helpline: 0303 123 1113
9. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, in the law, or in how we operate. We will show any changes by updating the "Last updated" date at the top of this page, and we encourage you to review it periodically.
10. Contact Us
If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us:
My Super HomeMichigan Tower
Salford Quays
Salford, [Postcode]
Phone: 07729 855148
Email: info@mysuperhome.com
Website: mysuperhome.com